Privacy Policy
Last updated: 8 October 2026
ZDR Global (“ZDR Global”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit zdr.global, contact us, or otherwise interact with our services.
ZDR Global provides professional dispute resolution and related services internationally. Because our work may involve confidential commercial, legal and personal information, we take the security and confidentiality of information particularly seriously.
1. Who we are
The website zdr.global is operated by ZDR Global.
For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”), the EU General Data Protection Regulation (“EU GDPR”) where applicable, and applicable national data protection laws, ZDR Global is responsible for determining how and why your personal information is processed.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the contact details provided on our website.
2. Information we may collect
Depending on how you interact with ZDR Global, we may collect the following categories of information:
Information you provide to us
This may include:
your name;
professional title and organisation;
email address;
telephone number;
postal or business address;
information contained in correspondence or enquiries you send to us;
information you provide when requesting information about our services; and
any other information you voluntarily provide to us.
Information relating to dispute-resolution matters
If you instruct or engage ZDR Global in connection with a dispute, arbitration, mediation or other professional matter, we may process information necessary to provide those services.
Depending on the circumstances, this may include information relating to individuals, organisations, contracts, transactions, claims, proceedings and other documents or evidence relevant to the matter.
Where we process information in connection with a dispute-resolution matter, we will handle that information in accordance with our professional obligations, applicable confidentiality requirements and applicable data protection legislation.
Information collected when you use our website
When you visit zdr.global, certain technical information may be collected automatically by our website hosting provider or other website technologies. This may include:
IP address;
browser type and version;
device type;
operating system;
pages visited;
approximate geographic information derived from your IP address;
date and time of visits; and
technical information about how you interact with the website.
The precise information collected depends on the technology and services used to operate the website.
3. How we use personal information
We may use personal information to:
respond to enquiries and requests;
communicate with you;
provide, administer and manage our professional services;
establish and maintain professional relationships;
assess and manage potential instructions;
conduct dispute-resolution, arbitration, mediation or related proceedings;
manage appointments and communications;
comply with legal, regulatory and professional obligations;
maintain appropriate business and professional records;
protect the security and integrity of our website, systems and information;
prevent fraud, misuse or other unlawful activity;
improve our website and services; and
establish, exercise or defend legal claims.
We will only use personal information for purposes that are compatible with the purposes for which it was collected or where otherwise permitted by applicable law.
4. Legal bases for processing
Where the EU GDPR or UK GDPR applies, we will process personal information only where we have a lawful basis to do so.
Depending on the circumstances, this may include:
Performance of a contract
Where processing is necessary to enter into or perform an agreement with you.
Legitimate interests
Where processing is necessary for our legitimate business, professional or administrative interests, provided those interests are not overridden by your rights and interests.
Legal obligations
Where processing is necessary for us to comply with a legal, regulatory or professional obligation.
Consent
Where we have asked for and obtained your consent to a particular use of your information. Where processing is based on consent, you may withdraw your consent at any time.
Legal claims
Where processing is necessary for the establishment, exercise or defence of legal claims.
5. Confidentiality
ZDR Global recognises the importance of confidentiality in dispute-resolution and professional matters.
Information provided to us in connection with an instruction or dispute will be handled in accordance with applicable professional, contractual and legal confidentiality obligations.
Confidentiality obligations may, however, be subject to applicable law and may not prevent disclosure where disclosure is required or permitted by law, by a court or tribunal, or where necessary to protect our legal rights.
6. Sharing personal information
We do not sell or rent your personal information.
We may disclose personal information where reasonably necessary to provide our services, operate our business or comply with legal and professional obligations.
Depending on the circumstances, recipients may include:
professional advisers;
arbitrators, mediators or other dispute-resolution professionals;
courts, tribunals or other competent authorities;
parties and authorised representatives involved in a dispute;
expert advisers or consultants;
IT, hosting, communications and other service providers acting on our behalf;
insurers and professional advisers;
regulators or law-enforcement authorities where legally required; and
other parties where you have authorised or instructed us to disclose information.
Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual, technical and organisational safeguards are in place.
7. International transfers
ZDR Global operates internationally and may work with individuals, organisations and professional service providers located in different countries.
As a result, personal information may sometimes be transferred to or accessed from countries outside the United Kingdom or European Economic Area.
Where applicable data protection law requires safeguards for such transfers, we will use appropriate mechanisms, which may include adequacy decisions, standard contractual clauses or other legally recognised safeguards.
8. How long we retain information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain appropriate professional and business records, comply with legal and regulatory obligations, resolve disputes and establish, exercise or defend legal claims.
Retention periods will vary depending on the nature of the information and the circumstances in which it was collected.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it, subject to applicable legal and professional requirements.
9. Website security
We take reasonable technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
You should therefore exercise appropriate caution when transmitting confidential information over the internet.
If you need to send highly confidential or sensitive information to ZDR Global, please contact us first so that an appropriate method of transmission can be considered.
10. Cookies and similar technologies
Our website may use cookies or similar technologies.
Cookies may be used to ensure that the website functions properly, understand how visitors use the website, improve website performance, or provide other website functionality.
Where required by applicable law, we will request your consent before placing non-essential cookies or similar technologies on your device.
You can also manage or restrict cookies through your browser settings.
The cookies and technologies actually used on zdr.global may change from time to time. We recommend checking our cookie settings or cookie notice, where available, for current information about the technologies used on the website.
11. Third-party websites
Our website may contain links to third-party websites or services.
Those websites operate independently from ZDR Global and are subject to their own privacy policies and terms.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing it with personal information.
12. Your data protection rights
Depending on where you live and the applicable law, you may have rights in relation to your personal information, including the right to:
request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information in certain circumstances;
request restriction of processing in certain circumstances;
object to certain processing;
request portability of information you have provided to us, where applicable;
withdraw consent where processing is based on consent; and
complain to the relevant data protection authority.
These rights are not absolute and may be subject to legal or regulatory limitations.
To exercise your rights, please contact ZDR Global using the contact details provided on our website.
We may need to verify your identity before responding to a request.
13. Complaints
If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can try to resolve the issue.
You may also have the right to lodge a complaint with the data protection authority responsible for your jurisdiction.
For individuals in the United Kingdom, the relevant supervisory authority is the Information Commissioner's Office (ICO).
For individuals in the European Union, a complaint may generally be made to the data protection supervisory authority in the country where you live, work, or where you believe an infringement occurred.
14. Children's privacy
Our website and services are intended for professional and business users and are not directed at children.
We do not knowingly collect personal information from children through our website.
If you believe that a child has provided us with personal information, please contact us so that we can consider appropriate action.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements or privacy practices.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.
We encourage you to review this page periodically.
16. Contact us
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your personal information is handled, please contact ZDR Global through the contact details provided on zdr.global.
ZDR Global
Website: zdr.global
Last updated: 8 October 2026